GivEnergy Repairs & Support in Middlesbrough & Teesside

Teesside's GivEnergy install base is almost entirely battery retrofits — GivEnergy units added to existing FiT-era and government-scheme solar systems across the Tees Valley and south Durham. The hardware works. The configuration usually doesn't. We diagnose and fix GivEnergy faults across Middlesbrough, Stockton, Darlington, Redcar, Hartlepool, and the surrounding area. Remote and on-site.

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North East visits batched weekly — Middlesbrough, Stockton, Darlington
Independent — not affiliated with GivEnergy Ltd
All GivEnergy inverters, batteries, and EV chargers

GivEnergy not working on Teesside?

Most Teesside GivEnergy systems are battery retrofits on existing solar arrays. If the battery isn't charging, isn't discharging, or isn't saving you money on your tariff — it's almost always the configuration. Tell us the model and what's happening.

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5.0

13 Trustpilot reviews

Trustpilot Google

I have a GivEnergy system consisting of two batteries, two inverters and a controlling EMS (Energy Management System) which has not worked since Nov 2025. After six months I discovered Solar Tech Support, reached out to them and Ron phoned me back – how often do you get that service? Could not be more helpful – worked directly with me over the phone, outside what I would call normal working hours. Lucid explanations and we were able to discuss the issues and history using camera and email history. As this was a very rare setup, Ron was able to access an EMS expert in the field to confirm the solution. One sunny day in, I am now only paying for standing charge and a few pence for spikes in grid consumption while battery catches up with house demand.

Ian · May 2026 Trustpilot

When my GivEnergy system had an issue, I was completely left without support and had honestly lost all hope. Thankfully, I searched online and found Ron, which completely turned things around. After sending him a message, he responded incredibly fast and called me to assure me that he would get the problem fixed. I really admire his dedicated, supportive nature and his determination to find a solution. With this kind of outstanding attitude and customer service, he has absolutely secured a future customer in me.

Sree · May 2026 Trustpilot

Ron want out of is way to help, nothing was to much. He was very thorough in what he did Very knowledgeable I would highly recommend Ron and his company He did a fantastic job for me. if you have any problems, he'll do his best to help you out and resolve your problem. I wouldn't hesitate to recommend them

Dennis Brown · May 2026 Trustpilot

Ron took me through a diagnostic to confirm my GivEnergy Inverter had a fault. A common one as it turns out with the AC Inverter. As GivEnergy is defunct there is no immediate fix, aside from sourcing 2nd hand replacement. It may be that a fix becomes available over the summer which would make a lot of GivEnergy customers happy (Again)

Tony Deacon · May 2026 Trustpilot

Contacted Ron with a problem and he sorted it out quickly with no problems at all. Very knowledgeable on anything solar/ batteries. I would recommend him to anyone

Phill · May 2026 Trustpilot

I've spoken to Ron a couple of times with issues with my Givenergy installation. Such a friendly knowledge guy very highly recommended. Thank you very much for resolving my issues

michael fairhurst · May 2026 Trustpilot

Contacted Solar Tech Support in desperation. After explaining the issues I had with my system a diagnosis was made and a solution proposed. Fantastic service, even contacted a manufacturer to arrange replacement parts for me. Great communications, explained all they were doing and what I had to do, clearly and precisly. Followed up to confirm all was ok. Excellent service.

Mr Machin · May 2026 Trustpilot

After GivEnergy went into liquidation, just my luck, my battery started playing up (internal board crashed). Contacted my installer - not interested! Found Solar tech support on a Google search. Sooo glad I found this company! Ron is extremely helpful and has plenty of experience. He soon confirmed what the fault was, and helped me to get my system up and running again. Now moved my GivEnergy account to Solar tech support, and will definitely use again if I have more issues. Unusual to find such a helpful company in these times, no morons reading scripts, just direct contact with the engineer.

Keith Ballard · Apr 2026 Trustpilot

Contacted Solar Tech Support when trying to understand what my Givenergy inverter problem might be and what might be my options. Received good/honest advise which backed up my thoughts.

Hugh Speirs · Apr 2026 Trustpilot

Ron is a super star. Two months ago my GivEnergy battery failed a firmware upgrade leaving it a brick. My installer couldn't/wouldn't fix it. GivEnergy couldn't/wouldn't fix it. Then they went into administration and all hope was lost. A flurry of emails later and Ron had diagnosed the fault (failed USB flash drive, something I'd suspected) and talked me through resolving it. Two months of nothing resolved in about 3 hours. It's great to work with someone who pays attention to the details, knows that they're doing (not just following a script) and gets stuff sorted without a fuss or up-charging.

Christopher · Apr 2026 Trustpilot

I can add to the list of customers who had already 'given up' on GivEnergy due to their appalling customer service, and that was before they went into administration (their Trustpilot reviews don't lie!). So you can imagine my desperation when, having changed my ISP and my Inverter, predictably, proving to be the only device that didn't connect automatically to my new network, I found zero prospect of any customer support with GivEnergy having called in the administrators just five days earlier! The salvation came from Solar Tech Support. My IT advisor stumbled across their web site and some very helpful tips for beleaguered GivEnergy customers, as well as an offer to provide direct assistance. Nothing ventured, I decided to drop them an E-Mail, with very low expectations based on my experience of GivEnergy customer support. Within an hour Ron had responded with some pin point advice, and after a few exchanges of E-Mails he had nailed the problem, enabling the combined efforts of my IT advisor and solar installer to resolve it and reconnect my Inverter. Thank you Solar Tech Support, and Ron in particular, for coming to the aid of a deserted and despondent GivEnergy customer. Expert, razor sharp advice and first class customer service, even though I wasn't officially a customer.

customer · Apr 2026 Trustpilot

This company are a rare gem, I had a very unusual problem following a failed firmware upgrade on my GivEnergy kit. I then found out GivEnergy were in administration and had dismissed all their support staff! None of the usual fixes to try and restore my inverter comms would work, and I looked everywhere, forums, GivEnergy youtube support videos - even AI couldn't figure it out. My installer was talking about huge sums for system replacements, and being vague / evasive about if they'd even install replacement GivEnergy inverter. Enter Solar Tech Support, reassuring and knowledgeable from the very start, I've learnt loads about my solar system though the friendly chat while my engineer worked as he diagnosed the problem and figured out a fix procedure that I've not found anywhere else - amazing . If you need solar system repairs - especially if you like me have been left high and dry by GivEnergy, I cannot recommend this company enough. Give them a call.

Andy Thomas · Apr 2026 Trustpilot

I sent a message on their website regarding a problem I have on my Givenergy system. Although not supplied by Ronald, I thought it was worth an email. Within the hour on a Saturday, he phoned and we discussed the problem. He logged in remotely and gave excellent advice. I'm too far away for his on-site help but he did diagnose the problem and was happy also to chat through my thoughts about an upcoming solar/battery install I'm planning. Great bloke.... if only he was nearer!

Philip · Apr 2026 Trustpilot

Ian · May 2026 Trustpilot

Sree · May 2026 Trustpilot

Dennis Brown · May 2026 Trustpilot

Tony Deacon · May 2026 Trustpilot

Contacted Ron with a problem and he sorted it out quickly with no problems at all. Very knowledgeable on anything solar/ batteries. I would recommend him to anyone

Phill · May 2026 Trustpilot

I've spoken to Ron a couple of times with issues with my Givenergy installation. Such a friendly knowledge guy very highly recommended. Thank you very much for resolving my issues

michael fairhurst · May 2026 Trustpilot

Mr Machin · May 2026 Trustpilot

Keith Ballard · Apr 2026 Trustpilot

Contacted Solar Tech Support when trying to understand what my Givenergy inverter problem might be and what might be my options. Received good/honest advise which backed up my thoughts.

Hugh Speirs · Apr 2026 Trustpilot

Christopher · Apr 2026 Trustpilot

customer · Apr 2026 Trustpilot

Andy Thomas · Apr 2026 Trustpilot

Philip · Apr 2026 Trustpilot

Teesside context

Why Teesside's GivEnergy systems have a unique support problem

Teesside's GivEnergy profile is different from the rest of Yorkshire. Instead of the energy-crisis-driven new installations that dominate Leeds and Sheffield, Teesside's GivEnergy systems are overwhelmingly retrofits — batteries added to existing solar arrays that were installed under FiT, ECO, or Green Deal between 2011 and 2016. The solar hardware is a decade old. The GivEnergy battery is one or two years old. And the two halves were never properly integrated.

Battery retrofits on FiT-era solar

The dominant pattern across Teesside: a 3–4kW solar array from 2012–2015 with a GivEnergy battery added in 2023–2025. The original system runs an older Solis, Growatt, or SMA string inverter — the GivEnergy battery is AC-coupled alongside it. This creates configuration complexity that many installers don't resolve at commissioning. The CT clamp placement, eco mode behaviour, and charge schedule all need setting up for a retrofit system — and they're often left on defaults.

Government scheme legacy

Teesside was one of the UK's most heavily targeted areas for ECO and Green Deal solar installations. Thousands of systems across Middlesbrough, Stockton, and Hartlepool social housing and low-income households. Many homeowners received no monitoring setup or documentation. When they add a GivEnergy battery years later, the new installer often can't access the original system monitoring — creating a split between old solar and new battery that makes troubleshooting harder.

Affluent suburban battery uptake

Yarm, Eaglescliffe, Ingleby Barwick, Nunthorpe, and Guisborough have seen strong GivEnergy battery uptake on larger homes. These homeowners are typically on Octopus Flux, Intelligent Go, or Agile tariffs and expect the GivEnergy system to deliver significant savings. When it doesn't — because the charge schedule doesn't match the tariff or eco mode is misconfigured — the frustration is acute. A remote configuration audit usually resolves it in a single session.

Coastal and estuary hardware

The Teesside coast from Hartlepool through Redcar to Saltburn, and the Tees estuary corridor through Stockton and Thornaby, face salt-air corrosion that degrades external solar connections faster than inland. When corroded DC isolators or MC4 connectors reduce the solar generation feeding into the GivEnergy battery, the battery undercharges — but the fault appears to be the battery rather than the roof hardware. We check both sides during every coastal diagnostic.

Common faults

GivEnergy problems we fix most often on Teesside

The Teesside fault profile is dominated by battery retrofit configuration issues — systems where the GivEnergy battery was added to existing solar but never properly integrated. Each links to a detailed guide.

Battery not delivering tariff savings

The number one issue on Teesside GivEnergy systems. Battery charges overnight or from solar but never discharges during peak hours — so the homeowner sees no reduction in their electricity bill. On retrofit systems this is almost always because the charge schedule, discharge window, and eco mode weren't configured for the homeowner's actual tariff after installation. Resolved remotely.

Battery not charging from solar on retrofit systems

Solar panels generating but the GivEnergy battery stays empty. On AC-coupled retrofits — where the battery was added to an existing string inverter — the CT clamp placement is critical. If it's on the wrong cable or facing the wrong direction, the battery doesn't see the solar generation. Eco mode left disabled after commissioning is the other common cause. Both are fixed remotely via the portal.

Monitoring never connected or dropped offline

A surprising number of Teesside GivEnergy systems have monitoring that was never properly set up. The WiFi dongle is plugged in but was never connected to the home router, or it connected once and dropped off after a router restart. On government-scheme properties, the original solar monitoring was often with the installer — meaning the homeowner has no visibility of either the solar or the battery. We set up monitoring from scratch or reconnect dropped systems.

Importing from grid with full battery

Battery shows 100% but the house pulls from the grid instead of the battery. On Teesside retrofit systems this is usually a CT clamp direction issue — the clamp tells the inverter which way electricity flows, and on AC-coupled systems with older consumer units the correct cable isn't always obvious. One of the fastest fixes we do — usually resolved in the diagnostic session itself.

Firmware updates resetting configuration

GivEnergy pushes firmware updates that can reset charge schedules, export limits, and eco mode preferences to factory defaults. On a system that was properly configured, this means the settings need restoring. On a Teesside system that was barely configured in the first place, a firmware reset can mask whether the problem is new or was always there. We audit the full configuration history and set everything correctly.

All GivEnergy problem guides → · GivEnergy fault codes →

Configuration

Retrofit GivEnergy batteries need proper configuration

Adding a GivEnergy battery to an existing solar system isn't plug-and-play. The charge schedule needs aligning to your tariff, eco mode needs enabling and configuring for an AC-coupled setup, the CT clamp direction needs verifying against your consumer unit, and export limits need setting to match your DNO approval. Most Teesside retrofit installations skip some or all of these steps. We audit and optimise the entire configuration — remotely, in a single session.

Charge schedule — aligned to Octopus Go, Flux, Intelligent, Economy 7

Eco mode — configured for AC-coupled retrofit behaviour

CT clamp direction — verified for your specific consumer unit and cable layout

Export limit — set to match your DNO approval and FiT export arrangement

All GivEnergy Configuration Guides

Charge schedules, eco mode, export limits, tariff optimisation, CT clamp direction, and firmware — written for homeowners.

Configuration guides → Book configuration audit — £75

Installer gone?

GivEnergy installer on Teesside not responding — we take over

Teesside has a layered installer problem. The original solar installers from the FiT and government-scheme era — Mark Group, Solarplicity, and several regional companies — are gone. The battery installers who added GivEnergy units more recently are a mix of national chains and smaller local firms, some of which have already scaled back or stopped serving the area. The GivEnergy 12-year warranty is with the manufacturer, not the installer — it remains valid regardless of who supports the system.

Monitoring transfer and unification

On retrofit systems, the original solar monitoring and the GivEnergy battery monitoring are often on separate accounts — sometimes with different companies. We consolidate everything into a single homeowner account so you have full visibility of both the solar and battery in one place. Monitoring setup guide →

Configuration audit

Check every GivEnergy setting — charge schedule, eco mode, export limit, CT clamp direction — and optimise for your current tariff and usage. On retrofit systems we also verify the integration between the original inverter and the GivEnergy battery is working correctly.

Warranty verification

Confirm your GivEnergy warranty status directly with the manufacturer. The battery warranty is independent of the installer. If you have a covered fault, we handle the claim including on-site swap if the inverter or battery needs replacing. GivEnergy warranty details →

Installer gone bust guides → · Full Middlesbrough coverage → · Darlington coverage →

Coverage

Teesside and North East areas we cover for GivEnergy support

This page covers GivEnergy support across the Tees Valley and south Durham. We batch North East visits to cover multiple properties per trip — keeping response times short despite the distance from our Yorkshire base.

Middlesbrough

Including Acklam, Linthorpe, Marton, Nunthorpe, and Park End

Stockton-on-Tees

Including Thornaby, Yarm, Eaglescliffe, Ingleby Barwick, and Billingham

Darlington

Including Newton Aycliffe, Bishop Auckland, Shildon, and Sedgefield

Redcar & Cleveland

Including Redcar, Saltburn, Marske-by-the-Sea, Guisborough, and Skelton

Hartlepool

Including Seaton Carew, the Headland, and surrounding estates

Richmond & Catterick

Including Catterick Garrison, Scotton, and Colburn

Not listed? If you're in the Tees Valley or south Durham, get in touch — we'll confirm coverage.

FAQ

GivEnergy support on Teesside — common questions

How much does GivEnergy repair cost on Teesside?

A free remote diagnostic identifies most GivEnergy faults without a site visit — battery charging issues, configuration problems, portal offline, and firmware faults are almost always resolved remotely. On-site repair starts from £245 for hardware faults like relay failures or CAN communication issues. Inverter replacement starts £795 including supply, installation, and commissioning. Middlesbrough and Teesside are about 90 minutes from our base — we batch North East visits to keep response times short. No call-out fee. Full pricing →

I added a GivEnergy battery to my existing solar system and it's not saving me money — can you fix it?

Almost certainly. This is the single most common GivEnergy issue we see on Teesside. The pattern is consistent: an existing FiT-era solar system gets a GivEnergy battery retrofit, the installer commissions the hardware and leaves, but the charge schedule, eco mode, and tariff settings are never configured for the homeowner's actual energy contract. The battery charges overnight on expensive rate instead of cheap rate, or charges from solar but never discharges during peak hours. A remote diagnostic checks every setting and optimises the configuration for your specific tariff — Octopus Go, Intelligent Go, Flux, Economy 7, or whatever you're on. Usually fixed in a single session.

Does the Teesside coastal environment affect GivEnergy batteries?

The GivEnergy inverter and battery themselves are indoor units and unaffected by salt air. But the solar panels, DC isolators, MC4 connectors, and cabling on the roof degrade faster on Teesside coastal and estuary properties than inland. Salt corrosion on isolator terminals is the most common hardware issue — it causes intermittent generation drops that reduce the energy available to charge the battery. If your GivEnergy battery isn't charging from solar as expected and you're in Redcar, Saltburn, Hartlepool, or along the Tees estuary, corroded external connections are a likely cause alongside the usual software checks.

What GivEnergy problems do you see most on Teesside?

At STS Solar Tech Support, the most common GivEnergy faults we fix on Teesside are: battery not delivering tariff savings because the charge schedule and eco mode were never configured after installation, battery not charging from solar on retrofit systems where the CT clamp direction is wrong or eco mode is disabled, monitoring offline because the WiFi dongle was never connected or has lost its router connection, corroded external connections on coastal and estuary properties reducing generation into the battery, and firmware updates resetting charge schedules and export limits without the homeowner noticing. Most software and configuration faults are resolved remotely.

Book GivEnergy support on Teesside

Whether it's a battery retrofit that isn't saving you money, monitoring that was never connected, or a system orphaned by an installer who stopped covering the North East — tell us the GivEnergy model and your postcode. We'll confirm remote or on-site, and give you a fixed price upfront.

Free remote diagnostic · no fix, no fee
On-site repair — from £245
North East visits batched weekly — fast turnaround

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