Problem diagnosis · Solis

Solis Inverter Grid Overvoltage Fault — Why It Disconnects and How to Fix It

Your Solis inverter shows "Grid Over Voltage" and stops exporting during midday solar peaks. It's not the inverter failing — it's protecting the grid. We explain why this happens, how to configure Volt-Watt response, and when to contact your DNO.

Understand the fault

Affects S6 and RHI models
Grid quality issue, not inverter fault
Volt-Watt and export limiting solutions

Grid overvoltage disconnecting you?

Recurrent "Grid Over Voltage" faults at solar peak times. We review your SolisCloud data and configure Volt-Watt response to reduce trips.

Book your free remote diagnostic Back to Solis hub

Note: This is a grid infrastructure issue. We help you manage it through inverter settings.

5.0

13 Trustpilot reviews

Trustpilot Google

I have a GivEnergy system consisting of two batteries, two inverters and a controlling EMS (Energy Management System) which has not worked since Nov 2025. After six months I discovered Solar Tech Support, reached out to them and Ron phoned me back – how often do you get that service? Could not be more helpful – worked directly with me over the phone, outside what I would call normal working hours. Lucid explanations and we were able to discuss the issues and history using camera and email history. As this was a very rare setup, Ron was able to access an EMS expert in the field to confirm the solution. One sunny day in, I am now only paying for standing charge and a few pence for spikes in grid consumption while battery catches up with house demand.

Ian · May 2026 Trustpilot

When my GivEnergy system had an issue, I was completely left without support and had honestly lost all hope. Thankfully, I searched online and found Ron, which completely turned things around. After sending him a message, he responded incredibly fast and called me to assure me that he would get the problem fixed. I really admire his dedicated, supportive nature and his determination to find a solution. With this kind of outstanding attitude and customer service, he has absolutely secured a future customer in me.

Sree · May 2026 Trustpilot

Ron want out of is way to help, nothing was to much. He was very thorough in what he did Very knowledgeable I would highly recommend Ron and his company He did a fantastic job for me. if you have any problems, he'll do his best to help you out and resolve your problem. I wouldn't hesitate to recommend them

Dennis Brown · May 2026 Trustpilot

Ron took me through a diagnostic to confirm my GivEnergy Inverter had a fault. A common one as it turns out with the AC Inverter. As GivEnergy is defunct there is no immediate fix, aside from sourcing 2nd hand replacement. It may be that a fix becomes available over the summer which would make a lot of GivEnergy customers happy (Again)

Tony Deacon · May 2026 Trustpilot

Contacted Ron with a problem and he sorted it out quickly with no problems at all. Very knowledgeable on anything solar/ batteries. I would recommend him to anyone

Phill · May 2026 Trustpilot

I've spoken to Ron a couple of times with issues with my Givenergy installation. Such a friendly knowledge guy very highly recommended. Thank you very much for resolving my issues

michael fairhurst · May 2026 Trustpilot

Contacted Solar Tech Support in desperation. After explaining the issues I had with my system a diagnosis was made and a solution proposed. Fantastic service, even contacted a manufacturer to arrange replacement parts for me. Great communications, explained all they were doing and what I had to do, clearly and precisly. Followed up to confirm all was ok. Excellent service.

Mr Machin · May 2026 Trustpilot

After GivEnergy went into liquidation, just my luck, my battery started playing up (internal board crashed). Contacted my installer - not interested! Found Solar tech support on a Google search. Sooo glad I found this company! Ron is extremely helpful and has plenty of experience. He soon confirmed what the fault was, and helped me to get my system up and running again. Now moved my GivEnergy account to Solar tech support, and will definitely use again if I have more issues. Unusual to find such a helpful company in these times, no morons reading scripts, just direct contact with the engineer.

Keith Ballard · Apr 2026 Trustpilot

Contacted Solar Tech Support when trying to understand what my Givenergy inverter problem might be and what might be my options. Received good/honest advise which backed up my thoughts.

Hugh Speirs · Apr 2026 Trustpilot

Ron is a super star. Two months ago my GivEnergy battery failed a firmware upgrade leaving it a brick. My installer couldn't/wouldn't fix it. GivEnergy couldn't/wouldn't fix it. Then they went into administration and all hope was lost. A flurry of emails later and Ron had diagnosed the fault (failed USB flash drive, something I'd suspected) and talked me through resolving it. Two months of nothing resolved in about 3 hours. It's great to work with someone who pays attention to the details, knows that they're doing (not just following a script) and gets stuff sorted without a fuss or up-charging.

Christopher · Apr 2026 Trustpilot

I can add to the list of customers who had already 'given up' on GivEnergy due to their appalling customer service, and that was before they went into administration (their Trustpilot reviews don't lie!). So you can imagine my desperation when, having changed my ISP and my Inverter, predictably, proving to be the only device that didn't connect automatically to my new network, I found zero prospect of any customer support with GivEnergy having called in the administrators just five days earlier! The salvation came from Solar Tech Support. My IT advisor stumbled across their web site and some very helpful tips for beleaguered GivEnergy customers, as well as an offer to provide direct assistance. Nothing ventured, I decided to drop them an E-Mail, with very low expectations based on my experience of GivEnergy customer support. Within an hour Ron had responded with some pin point advice, and after a few exchanges of E-Mails he had nailed the problem, enabling the combined efforts of my IT advisor and solar installer to resolve it and reconnect my Inverter. Thank you Solar Tech Support, and Ron in particular, for coming to the aid of a deserted and despondent GivEnergy customer. Expert, razor sharp advice and first class customer service, even though I wasn't officially a customer.

customer · Apr 2026 Trustpilot

This company are a rare gem, I had a very unusual problem following a failed firmware upgrade on my GivEnergy kit. I then found out GivEnergy were in administration and had dismissed all their support staff! None of the usual fixes to try and restore my inverter comms would work, and I looked everywhere, forums, GivEnergy youtube support videos - even AI couldn't figure it out. My installer was talking about huge sums for system replacements, and being vague / evasive about if they'd even install replacement GivEnergy inverter. Enter Solar Tech Support, reassuring and knowledgeable from the very start, I've learnt loads about my solar system though the friendly chat while my engineer worked as he diagnosed the problem and figured out a fix procedure that I've not found anywhere else - amazing . If you need solar system repairs - especially if you like me have been left high and dry by GivEnergy, I cannot recommend this company enough. Give them a call.

Andy Thomas · Apr 2026 Trustpilot

I sent a message on their website regarding a problem I have on my Givenergy system. Although not supplied by Ronald, I thought it was worth an email. Within the hour on a Saturday, he phoned and we discussed the problem. He logged in remotely and gave excellent advice. I'm too far away for his on-site help but he did diagnose the problem and was happy also to chat through my thoughts about an upcoming solar/battery install I'm planning. Great bloke.... if only he was nearer!

Philip · Apr 2026 Trustpilot

Ian · May 2026 Trustpilot

Sree · May 2026 Trustpilot

Dennis Brown · May 2026 Trustpilot

Tony Deacon · May 2026 Trustpilot

Contacted Ron with a problem and he sorted it out quickly with no problems at all. Very knowledgeable on anything solar/ batteries. I would recommend him to anyone

Phill · May 2026 Trustpilot

I've spoken to Ron a couple of times with issues with my Givenergy installation. Such a friendly knowledge guy very highly recommended. Thank you very much for resolving my issues

michael fairhurst · May 2026 Trustpilot

Mr Machin · May 2026 Trustpilot

Keith Ballard · Apr 2026 Trustpilot

Contacted Solar Tech Support when trying to understand what my Givenergy inverter problem might be and what might be my options. Received good/honest advise which backed up my thoughts.

Hugh Speirs · Apr 2026 Trustpilot

Christopher · Apr 2026 Trustpilot

customer · Apr 2026 Trustpilot

Andy Thomas · Apr 2026 Trustpilot

Philip · Apr 2026 Trustpilot

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Important: Grid overvoltage is not an inverter fault — it's a protection. When many solar systems export simultaneously, they raise local grid voltage above safe limits. Your Solis is doing exactly what it should do: disconnecting to protect the network. We help you reduce the frequency of disconnections without sacrificing safety.

Diagnostics

6-step guide to managing grid overvoltage

This is a grid quality issue, not an inverter failure. Follow these steps to understand, monitor, and mitigate the problem.

Check SolisCloud for voltage readings at disconnect time

Log into SolisCloud (soliscloud.com). Navigate to the Event Log or Historical Data section. Find the timestamp when the "Grid Over Voltage" fault was recorded. Click into that event and note:

• Peak AC voltage at the moment of disconnect (should be above 253V)

• Time of day when it occurred (note if it's always at the same time — usually 11am–3pm)

• Duration of disconnect — did it reconnect automatically? How long did it take?

• Export power at that moment — what was the inverter outputting when voltage spiked?

This data tells you whether the overvoltage is transient (occasional spikes) or persistent (sustained high voltage).

Understand G98 voltage limits and confirm consistent overvoltage

Solis inverters follow the G98 grid code, which requires disconnection when:

Under voltage: Below 207V for more than 200ms

Over voltage: Above 253V for more than 200ms

Frequency: Outside 47.5–52Hz for more than 200ms

In areas with high solar density (many installations on the same street), midday solar export pushes local grid voltage above 253V. This is particularly common in southern England and regions with rapid solar uptake. Check your SolisCloud data:

• Do you see overvoltage events every sunny day? (persistent = local grid issue)

• Do they happen at predictable times (e.g., 12–2pm)? (transient = local export peak)

• Do they clear automatically within 5 minutes? (transient = grid recovers)

Determine if overvoltage is transient or persistent

After a grid overvoltage disconnect, observe the behaviour:

Transient (Clears automatically)

The inverter reconnects within 5–10 minutes. The grid voltage spike was brief and the system recovers naturally.

Action: This is normal grid behaviour. Volt-Watt response will help reduce frequency.

Persistent (Stays disconnected)

The inverter stays disconnected for 30+ minutes. Grid voltage remains above 253V throughout the solar peak period.

Action: Volt-Watt + export limit required. May need DNO involvement.

Note the pattern over 3–5 sunny days. This helps your engineer decide on the best mitigation approach.

Enable Volt-Watt response in SolisCloud settings

Volt-Watt response is a grid support function. When grid voltage rises above a set threshold, the inverter automatically reduces its power output. Lower export = lower voltage rise = fewer disconnections. To enable:

1. Log into SolisCloud and navigate to your inverter settings (usually Inverter → Settings or Advanced Settings).

2. Find "Volt-Watt" or "Volt-Var" response settings (exact naming varies by firmware version).

3. Enable the function and set parameters:

• Volt threshold: 250V (start reducing output before hitting 253V limit)

• Reduction slope: 30–50% power reduction for each volt above threshold

• Example: At 251V, output 70%. At 252V, output 50%. At 253V, output 0%.

4. Save settings and monitor — Check SolisCloud over the next few sunny days to see if overvoltage disconnects reduce.

Volt-Watt typically reduces (but doesn't eliminate) overvoltage events by 50–80%.

Set an export limit to cap peak power output

If Volt-Watt alone doesn't solve the problem, set a maximum export limit. This permanently caps the inverter's output to reduce peak export and keep grid voltage lower. Trade-off: you lose some peak generation, but avoid repeated disconnections.

1. In SolisCloud, find Export Limit or Rated Power settings (usually Advanced Settings → Power Control or Export Settings).

2. Set a limit lower than your system's maximum output. For example:

• 4kW system → set limit to 3kW (25% reduction)

• 5kW system → set limit to 3.5–4kW (20–30% reduction)

3. Monitor voltage impact — Lower export typically reduces peak voltage by 0.5–2V per kW of reduction.

4. Consult your DNO — If persistent overvoltage requires a limit, your DNO may have guidance or requirements.

Export limiting is a permanent trade-off. Use it alongside Volt-Watt for best results.

Verify CT clamp is correctly installed and facing the right direction

The CT (Current Transformer) clamp measures grid import/export. It's used by Volt-Watt and export limiting functions to manage power flow. If installed backwards, the inverter misreads the grid and Volt-Watt/export limiting won't work correctly:

Correct direction: CT clamp arrow points towards the grid (away from your home)

Reversed direction: CT clamp arrow points towards your home — inverter sees export as import and vice versa

Result of reversal: Inverter exports at maximum when it should be limiting, causing worse overvoltage events

Check the main AC cable where the CT clamp is mounted. The clamp should have an arrow printed on its body. Verify it points the correct way. If reversed, your installer or a qualified engineer should correct it — it's a simple physical fix but requires safe access to the main AC wiring.

A reversed CT clamp is one of the most common causes of ineffective Volt-Watt response.

Why grid overvoltage happens — and why it's not a fault

In areas with high solar density (many installations on one street or circuit), simultaneous export from multiple inverters raises local grid voltage. The voltage rise follows Ohm's Law: V = I × R. If 10 homes each export 4kW on a cable with resistance, the cumulative current creates a voltage drop that adds to the base grid voltage. During peak solar periods (11am–3pm), this can exceed the G98 limit of 253V.

This is not an inverter fault — it's a grid infrastructure issue. Your Solis is protecting the network by disconnecting. Protecting the grid prevents damage to transformers and other customers' equipment. The fault code is a safety feature, not a system failure. Managing the problem requires either: (1) reducing export (Volt-Watt/export limit), (2) improving grid infrastructure (DNO action), or (3) accepting occasional disconnections as normal.

Solis S6 and RHI hybrid inverters support Volt-Watt response — a grid support function that reduces output when voltage rises. This is increasingly expected of solar installers as standard practice. In areas with persistent overvoltage, Volt-Watt can reduce disconnect frequency by 50–80%. Export limiting (capping maximum output) provides additional protection but at the cost of peak generation.

Solis grid overvoltage questions

Why does my Solis inverter disconnect at midday even in good weather?

Solis disconnects when grid voltage exceeds 253V for more than 200ms (G98 grid code). On sunny days, multiple solar systems in your area export simultaneously, pushing local voltage above the limit. This is a grid quality issue, not an inverter fault. The inverter is protecting the network. Volt-Watt response and export limiting can reduce the frequency of disconnections.

What is Volt-Watt response on a Solis inverter?

Volt-Watt is a grid support function that automatically reduces inverter output when grid voltage rises. When voltage exceeds a set threshold (typically 250V), the inverter reduces power proportionally — reducing export, which lowers the voltage rise. This helps keep the system below the 253V disconnect limit, reducing trip frequency by 50–80%.

Can the grid overvoltage fault be fixed permanently?

Not permanently by you — it's a grid infrastructure issue affecting your entire area. You can reduce the frequency of disconnections by enabling Volt-Watt response and setting an export limit. If the problem is systematic (many homes affected), contact your DNO — they may upgrade local distribution equipment or raise the voltage set-point. In very high-density solar areas, some disconnections are unavoidable.

How does the CT clamp affect grid overvoltage faults?

The CT clamp measures import/export and is used by Volt-Watt and export limiting to manage power. If installed backwards, the inverter misreads grid flow — it may export when it should limit, causing worse overvoltage events. Verify the CT clamp arrow points towards the grid (away from your home). A reversed clamp is one of the most common causes of ineffective Volt-Watt response.

Book

Need help managing Solis grid overvoltage?

We review your SolisCloud data and configure Volt-Watt response to reduce disconnection frequency. We'll also verify your CT clamp is correctly installed.

Free remote diagnostic · no fix, no fee
SolisCloud data review and optimization
Volt-Watt and export limit configuration

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