New homeowner · Export payments

Check your solar export payments — make sure you're being paid, not the previous owner

When a solar system exports electricity to the grid, you should be paid for it through the Smart Export Guarantee (SEG). The problem: those payments may still be going to the previous owner's bank account. You need to act quickly to claim them.

Book export payment check New owner guides

Previous owner may still be receiving your payments
SEG tariff transferable to new owners
Takes 10–30 minutes to claim or transfer

After this guide, you'll be able to:

Book a health check

5.0

13 Trustpilot reviews

Trustpilot Google

I have a GivEnergy system consisting of two batteries, two inverters and a controlling EMS (Energy Management System) which has not worked since Nov 2025. After six months I discovered Solar Tech Support, reached out to them and Ron phoned me back – how often do you get that service? Could not be more helpful – worked directly with me over the phone, outside what I would call normal working hours. Lucid explanations and we were able to discuss the issues and history using camera and email history. As this was a very rare setup, Ron was able to access an EMS expert in the field to confirm the solution. One sunny day in, I am now only paying for standing charge and a few pence for spikes in grid consumption while battery catches up with house demand.

Ian · May 2026 Trustpilot

When my GivEnergy system had an issue, I was completely left without support and had honestly lost all hope. Thankfully, I searched online and found Ron, which completely turned things around. After sending him a message, he responded incredibly fast and called me to assure me that he would get the problem fixed. I really admire his dedicated, supportive nature and his determination to find a solution. With this kind of outstanding attitude and customer service, he has absolutely secured a future customer in me.

Sree · May 2026 Trustpilot

Ron want out of is way to help, nothing was to much. He was very thorough in what he did Very knowledgeable I would highly recommend Ron and his company He did a fantastic job for me. if you have any problems, he'll do his best to help you out and resolve your problem. I wouldn't hesitate to recommend them

Dennis Brown · May 2026 Trustpilot

Ron took me through a diagnostic to confirm my GivEnergy Inverter had a fault. A common one as it turns out with the AC Inverter. As GivEnergy is defunct there is no immediate fix, aside from sourcing 2nd hand replacement. It may be that a fix becomes available over the summer which would make a lot of GivEnergy customers happy (Again)

Tony Deacon · May 2026 Trustpilot

Contacted Ron with a problem and he sorted it out quickly with no problems at all. Very knowledgeable on anything solar/ batteries. I would recommend him to anyone

Phill · May 2026 Trustpilot

I've spoken to Ron a couple of times with issues with my Givenergy installation. Such a friendly knowledge guy very highly recommended. Thank you very much for resolving my issues

michael fairhurst · May 2026 Trustpilot

Contacted Solar Tech Support in desperation. After explaining the issues I had with my system a diagnosis was made and a solution proposed. Fantastic service, even contacted a manufacturer to arrange replacement parts for me. Great communications, explained all they were doing and what I had to do, clearly and precisly. Followed up to confirm all was ok. Excellent service.

Mr Machin · May 2026 Trustpilot

After GivEnergy went into liquidation, just my luck, my battery started playing up (internal board crashed). Contacted my installer - not interested! Found Solar tech support on a Google search. Sooo glad I found this company! Ron is extremely helpful and has plenty of experience. He soon confirmed what the fault was, and helped me to get my system up and running again. Now moved my GivEnergy account to Solar tech support, and will definitely use again if I have more issues. Unusual to find such a helpful company in these times, no morons reading scripts, just direct contact with the engineer.

Keith Ballard · Apr 2026 Trustpilot

Contacted Solar Tech Support when trying to understand what my Givenergy inverter problem might be and what might be my options. Received good/honest advise which backed up my thoughts.

Hugh Speirs · Apr 2026 Trustpilot

Ron is a super star. Two months ago my GivEnergy battery failed a firmware upgrade leaving it a brick. My installer couldn't/wouldn't fix it. GivEnergy couldn't/wouldn't fix it. Then they went into administration and all hope was lost. A flurry of emails later and Ron had diagnosed the fault (failed USB flash drive, something I'd suspected) and talked me through resolving it. Two months of nothing resolved in about 3 hours. It's great to work with someone who pays attention to the details, knows that they're doing (not just following a script) and gets stuff sorted without a fuss or up-charging.

Christopher · Apr 2026 Trustpilot

I can add to the list of customers who had already 'given up' on GivEnergy due to their appalling customer service, and that was before they went into administration (their Trustpilot reviews don't lie!). So you can imagine my desperation when, having changed my ISP and my Inverter, predictably, proving to be the only device that didn't connect automatically to my new network, I found zero prospect of any customer support with GivEnergy having called in the administrators just five days earlier! The salvation came from Solar Tech Support. My IT advisor stumbled across their web site and some very helpful tips for beleaguered GivEnergy customers, as well as an offer to provide direct assistance. Nothing ventured, I decided to drop them an E-Mail, with very low expectations based on my experience of GivEnergy customer support. Within an hour Ron had responded with some pin point advice, and after a few exchanges of E-Mails he had nailed the problem, enabling the combined efforts of my IT advisor and solar installer to resolve it and reconnect my Inverter. Thank you Solar Tech Support, and Ron in particular, for coming to the aid of a deserted and despondent GivEnergy customer. Expert, razor sharp advice and first class customer service, even though I wasn't officially a customer.

customer · Apr 2026 Trustpilot

This company are a rare gem, I had a very unusual problem following a failed firmware upgrade on my GivEnergy kit. I then found out GivEnergy were in administration and had dismissed all their support staff! None of the usual fixes to try and restore my inverter comms would work, and I looked everywhere, forums, GivEnergy youtube support videos - even AI couldn't figure it out. My installer was talking about huge sums for system replacements, and being vague / evasive about if they'd even install replacement GivEnergy inverter. Enter Solar Tech Support, reassuring and knowledgeable from the very start, I've learnt loads about my solar system though the friendly chat while my engineer worked as he diagnosed the problem and figured out a fix procedure that I've not found anywhere else - amazing . If you need solar system repairs - especially if you like me have been left high and dry by GivEnergy, I cannot recommend this company enough. Give them a call.

Andy Thomas · Apr 2026 Trustpilot

I sent a message on their website regarding a problem I have on my Givenergy system. Although not supplied by Ronald, I thought it was worth an email. Within the hour on a Saturday, he phoned and we discussed the problem. He logged in remotely and gave excellent advice. I'm too far away for his on-site help but he did diagnose the problem and was happy also to chat through my thoughts about an upcoming solar/battery install I'm planning. Great bloke.... if only he was nearer!

Philip · Apr 2026 Trustpilot

Ian · May 2026 Trustpilot

Sree · May 2026 Trustpilot

Dennis Brown · May 2026 Trustpilot

Tony Deacon · May 2026 Trustpilot

Contacted Ron with a problem and he sorted it out quickly with no problems at all. Very knowledgeable on anything solar/ batteries. I would recommend him to anyone

Phill · May 2026 Trustpilot

I've spoken to Ron a couple of times with issues with my Givenergy installation. Such a friendly knowledge guy very highly recommended. Thank you very much for resolving my issues

michael fairhurst · May 2026 Trustpilot

Mr Machin · May 2026 Trustpilot

Keith Ballard · Apr 2026 Trustpilot

Contacted Solar Tech Support when trying to understand what my Givenergy inverter problem might be and what might be my options. Received good/honest advise which backed up my thoughts.

Hugh Speirs · Apr 2026 Trustpilot

Christopher · Apr 2026 Trustpilot

customer · Apr 2026 Trustpilot

Andy Thomas · Apr 2026 Trustpilot

Philip · Apr 2026 Trustpilot

What are solar export payments?

The Smart Export Guarantee is a UK government scheme that pays homeowners for any electricity they export to the grid from a renewable energy system. If your solar panels or battery generate more electricity than your home uses, the surplus is exported to the grid — and the energy supplier pays you for it.

How the Smart Export Guarantee works

1. Your system generates surplus

On a sunny day, your panels may produce 10+ kilowatt-hours, but your home only uses 8 kilowatt-hours. The remaining 2 kilowatt-hours is surplus.

2. Surplus is exported to the grid

Your inverter automatically sends that surplus to the local electricity grid. This helps other homes in your area get their electricity.

3. The supplier pays you

Your energy supplier pays you for the kilowatt-hours exported, typically between 3 pence and 15 pence per kilowatt-hour, depending on the tariff.

4. Payment is deposited to your account

Payments are usually made monthly or quarterly, depending on your supplier. The money goes directly to your registered bank account.

Feed-in Tariff vs. Smart Export Guarantee

Older solar systems (installed before 2019) may be on the Feed-in Tariff scheme instead of SEG. The difference:

Feed-in Tariff (FIT)

Older scheme (closed to new applicants in 2019). Typically offers higher export rates (around 5–20 pence per kilowatt-hour). Transfers to the new owner automatically in some cases, but contact the supplier to confirm.

Smart Export Guarantee (SEG)

Current scheme (launched 2020). Typically offers lower rates (3–15 pence per kilowatt-hour). Must be registered to you specifically; does not transfer automatically.

Did the previous owner have an export tariff?

When you buy a property with an existing solar system, any SEG or Feed-in Tariff payments are still registered to the previous owner. You need to act quickly to transfer the tariff to your name, or you'll lose the money.

Why you need to act within 30 days

Problem 1: Payments go to the previous owner

The SEG tariff is tied to a specific person and bank account. As long as the registration remains under the previous owner's name, all payments will continue going to their bank account. You'll see zero in your account.

Problem 2: Contracts expire

Most SEG tariffs have a contract period of 1–20 years. If the previous owner's contract is approaching expiry, it may terminate before you've had a chance to claim it. Once expired, you'll have to apply for a new tariff.

Problem 3: You may not have required metering

Some older solar installations don't have a smart meter or export meter. Without one, you can't claim SEG payments at all. Installation takes 2–4 weeks.

How to find out who their supplier was

Contact the previous owner directly

They'll know which energy supplier registered the Smart Export Guarantee tariff. This is usually their main electricity supplier.

Ask your property solicitor

They may have records from the property survey or handover documents. Check the conveyancing paperwork.

Look for SEG statements

Check any paperwork left in the property or ask if the previous owner left documentation about export payments.

Contact your Distribution Network Operator (DNO)

They sometimes have records of SEG registrations. Provide your address and installation date. If this fails, contact major suppliers directly: Octopus, British Gas, E.ON, OVO, or EDF.

How to register for SEG: step by step

Find out who the previous owner's SEG supplier was

The previous owner registered their solar system with an energy supplier to receive SEG payments. You need to identify which one. Ask the previous owner directly, check with your solicitor, look for SEG payment statements in the paperwork left in the property, or contact your DNO if all else fails.

Check if you have a smart meter or export meter

Most SEG suppliers require proof of export via a smart meter or export meter. Without one, they won't pay you. Look for a smart meter (usually on an outside wall near your fusebox or consumer unit with a digital display), or an export meter (a white box usually mounted directly above or below the consumer unit, often labeled "Export" or "EXP").

If you don't have either: Contact your energy supplier and request a smart meter installation. Most suppliers provide this free for solar homes.

Contact the SEG supplier to notify of the property sale

Call the supplier (whose name you found in Step 1) and explain that the property has been sold and you're now the owner. You'll need to provide proof of purchase: a property purchase receipt or completion document from your solicitor, a council tax bill in your name with the property address, or mortgage documents or completion statement.

Tell them your property address, the installation date of the solar system (approximately), and that you're the new owner and want to transfer or reapply for the SEG tariff.

Apply for a new SEG tariff in your name

You have two choices: transfer the existing tariff to your name and bank account, or switch to a different supplier for a potentially better rate. Transfer is simpler but keeps you at the same rate (takes 1–2 weeks). Switching requires comparing rates first, and you'll lose the historical tariff with the previous supplier but may gain a better rate (takes 2–4 weeks).

Major suppliers offering SEG: Octopus Energy, British Gas, E.ON, OVO Energy, EDF, Eon Next, Good Energy, Scottish Power.

Verify export meter readings and payments

Once the tariff is in your name, confirm that your export meter readings are being submitted to the supplier, you've provided your correct bank account details, and your first payment arrives on schedule (usually monthly or quarterly).

Check your first month's monitoring data (total kilowatt-hours exported) and multiply by your SEG rate. Your payment should be roughly that amount, allowing for meter submission delays.

Which suppliers offer SEG?

Most major UK energy suppliers now offer SEG tariffs, but rates, contract terms, and eligibility vary. Here's what to consider when choosing a supplier and how to compare rates.

Octopus Energy

One of the largest providers of SEG tariffs in the UK. Offers both fixed and tracker rates. Generally competitively priced. Requirements: Smart meter or export meter. Rates: typically 3–10 pence per kilowatt-hour.

British Gas

Major supplier offering SEG for customers with eligible solar systems. Often bundled with gas and electricity packages. Requirements: Smart meter. Rates: typically 4–8 pence per kilowatt-hour.

E.ON

Established SEG provider with a range of tariff options. Part of the E.ON Next suite of renewable products. Requirements: Smart meter. Rates: typically 3–7 pence per kilowatt-hour.

OVO Energy

Growing SEG provider with good rates for smaller systems. Known for customer service. Requirements: Smart meter. Rates: typically 5–12 pence per kilowatt-hour depending on plan.

EDF

Major supplier offering SEG as part of their renewable energy strategy. Competitive rates. Requirements: Smart meter. Rates: typically 4–9 pence per kilowatt-hour.

Good Energy

Independent renewable energy supplier with strong commitment to solar and export payments. Premium rates but higher customer loyalty. Requirements: Smart meter. Rates: typically 6–15 pence per kilowatt-hour depending on time-of-use.

How to compare rates

Check the supplier's website for current SEG rates

Don't rely on old information. Rates change frequently and vary by region and tariff type.

Ask about contract length and rate type

Contract length is usually 1–5 years. Clarify if rates are fixed (locked for the contract period, more predictable) or tracker (changes with wholesale electricity prices, potentially higher earnings but less predictable).

Ask about minimum export threshold and metering

Some suppliers have a minimum export threshold. Confirm what metering they accept (smart meter, export meter, or both).

Get a quote before committing

Always compare rates at the time of switching to ensure you're not losing out. Switching resets your tariff history.

What if you inherited a Feed-in Tariff?

If the solar system was installed before 2019, the previous owner may be on the old Feed-in Tariff (FIT) scheme instead of the newer Smart Export Guarantee. FIT and SEG have different transfer rules and rates.

Feed-in Tariff transfer rules

FIT automatically transfers to the new owner in most cases

Unlike SEG, Feed-in Tariffs are sometimes tied to the property rather than the individual. Contact the previous owner's supplier to confirm your FIT status and whether it's transferred to your name. You may need to provide proof of property purchase. If payments are not arriving after the transfer, see our guide on FIT payments stopped.

FIT rates are typically higher than SEG

Feed-in Tariffs usually pay 5–20 pence per kilowatt-hour exported, compared to SEG's 3–15 pence. If you inherited a FIT, you're likely in a better position than newer systems.

FIT has a guaranteed term

Feed-in Tariffs come with a guaranteed contract period of 20 or 25 years. Once the term ends, you revert to SEG or have limited export payment options.

You can stay on FIT or switch to SEG

Once the FIT term expires, you must switch to SEG or another export payment scheme. If you switch early, you'll lose the FIT contract and its higher rates. Only consider switching if SEG rates are significantly better, which is rare.

How to confirm you have FIT and not SEG

Contact the previous owner or their supplier

Ask if the system is on Feed-in Tariff (closed to new applicants in 2019) or Smart Export Guarantee (launched 2020). The supplier name and contact details should tell you which scheme.

Check FIT payment statements

Old FIT contracts often show a higher rate (e.g., 8 pence per kilowatt-hour) compared to typical SEG rates. Look for documents showing the Feed-in Tariff scheme name and guaranteed term (usually 20 or 25 years).

Look for a FIT installation report

If the solar installer left paperwork, check for mention of "Feed-in Tariff" or "FIT guarantee." FIT systems are registered with Ofgem and come with official documentation.

Common export payment issues

Even after transferring your tariff, problems can occur. Here are the most common issues and how to solve them.

You don't have a smart meter or export meter

Without metering, the supplier has no way to verify your export and won't pay you. Solution: Contact your energy supplier and request a smart meter installation. Most suppliers provide this free for solar homes. Installation takes 2–4 weeks.

Your tariff wasn't transferred correctly

If the supplier says they can't transfer the previous owner's tariff, you'll need to apply for a new one. This may take 2–4 weeks. Ask if the previous owner's contract has expired or has special conditions that prevent transfer.

You're not receiving payments after the transfer

Payments usually start 4–8 weeks after transfer. If longer, contact the supplier to confirm they have your bank account details, your export meter readings are being submitted, and the tariff is active on your account. Check your first month's monitoring data to estimate expected payment.

The payment is much lower than expected

Low payments can happen if your export meter wasn't installed correctly, your system isn't exporting as much as expected (low generation, high self-consumption), or the supplier is using a lower rate than quoted. Ask your supplier for a breakdown of export readings and check against your monitoring data.

You're missing backpay from before the transfer

Most suppliers won't backdate payments if you transfer mid-contract. This means you'll lose any export payments between the property purchase and the tariff transfer. This is why acting within 30 days is crucial. If you delayed significantly, ask the supplier if they'll make an exception or goodwill payment, but expect a firm no.

When to call a professional

Export payment issues can be complex, especially if the previous owner is uncooperative, the supplier has lost records, or your system has metering problems. If you're stuck after following these steps, professional help can save you time and money.

Your system isn't exporting what it should

If your export payments are very low but monitoring data shows significant export, the issue may be with your system, inverter, or meter. Our remote diagnostic service can identify if the inverter is working correctly and if the export meter is reading accurately.

You can't find the previous owner or supplier

If you've exhausted all options to identify the supplier, we can help you trace records, contact your DNO, or advise on applying for a new tariff from scratch. Book a health check to discuss your situation.

You don't have a smart meter and installation is delayed

Waiting 2–4 weeks for a smart meter costs you money. Our team can liaise with your supplier to expedite installation, or advise on temporary metering solutions while you wait. Book a health check to explore options.

Your export meter is faulty or broken

If your export meter is damaged or not recording correctly, the supplier may refuse payment until it's replaced. We can verify meter status and liaise with your supplier or installer to arrange replacement. Contact us via health check booking.

You want to switch to a better SEG rate

Comparing suppliers and understanding contract terms is time-consuming. Our team can review current rates, estimate your annual earnings, and advise whether switching is worthwhile. Book a health check to compare your options.

Related guides

Export payments are just one part of your solar system's performance. Explore these guides to understand the full picture.

The complete guide to buying a house with solar

Full checklist for new homeowners: system health, warranties, export payments, monitoring, insurance, and maintenance.

How a solar system works

Understand solar panels, inverters, batteries, and how your system generates and uses electricity.

No monitoring access to your system

If you can't see your system's data, how to regain access and track your generation and export.

Check your solar warranty

Verify what's covered under your system's product and workmanship warranties and what you're protected against.

Transfer monitoring access to your name

How to take control of your system's monitoring account so you can track export and self-consumption in real time.

Solar health plan

Annual health checks, maintenance, and performance optimization to ensure your system is working at its best.

Not being paid for solar export

Full diagnostic for missing export payments — covers SEG registration, smart meter issues, MCS certificates, and supplier billing errors.

Available on-site across Yorkshire & beyond

If your export meter needs reading or your generation meter is inaccessible, we can visit on-site to check everything in person across our full coverage area.

See all areas we cover →

FAQ

Frequently asked questions

Can I keep the previous owner's SEG tariff?

No, not directly. SEG tariffs are registered to a specific person and bank account. However, you can contact the supplier and ask to transfer the tariff to your name and bank account. Some suppliers make this straightforward as a "Change of Occupant" request; others require you to close the old tariff and apply for a new one. Either way, you'll need to provide proof of property purchase and your banking details.

How much does solar export typically earn?

It depends on your supplier and tariff, but typical export rates are between 3 pence and 15 pence per kilowatt-hour. A 4 kilowatt system on a sunny day might export 5–10 kilowatt-hours, earning £0.15–£1.50 per day. Over a year, realistic earnings are £200–£795 for a typical system, depending on your location, system size, and how much surplus you generate. Rates fluctuate with wholesale electricity prices and by supplier.

How do I know if I have a smart meter?

A smart meter is a small white or black box typically mounted on an outside wall near your fusebox or consumer unit. It usually has a digital display showing a digital clock, kilowatt-hour readings, and sometimes separate import and export figures. If you see a meter with a spinning dial and no digital display, that's an old meter and not a smart meter. Contact your electricity supplier if you're not sure—they have records of whether a smart meter has been installed at your address.

What if the previous owner won't tell me who their SEG supplier is?

Your solicitor may have records from the property conveyancing. Alternatively, contact your DNO (Distribution Network Operator) with your address—they sometimes have records of SEG registrations. You can also contact the major suppliers (Octopus, British Gas, E.ON, OVO, EDF) directly and provide your address and install date to see if any of them have a record. Worst case, you can apply for a new SEG tariff with a supplier of your choice, though you may miss some historical payments.

Export payments

Not sure your SEG payments are correct?

A remote solar health check confirms whether your system is exporting correctly, checks your metering type, and advises on SEG registration or supplier issues. Written report included.

Written report within 24 hours
Confirms metering type and export accuracy
All major SEG-registered brands supported

Call 07944 877 329 Book free diagnostic