Warranty claim support manufacturer escalation handled for you

Navigate manufacturer warranty without the runaround. We document the fault, compile the evidence pack, escalate directly with all major brands, and follow up until resolved.

Start warranty claim How claims work

Direct contacts at all 19 major UK brand support teams
Bypass front-line phone queues entirely
Evidence pack compiled in exact manufacturer format
We follow up until resolved — you don't chase

Start Warranty Claim

5.0

13 Trustpilot reviews

Trustpilot Google

I have a GivEnergy system consisting of two batteries, two inverters and a controlling EMS (Energy Management System) which has not worked since Nov 2025. After six months I discovered Solar Tech Support, reached out to them and Ron phoned me back – how often do you get that service? Could not be more helpful – worked directly with me over the phone, outside what I would call normal working hours. Lucid explanations and we were able to discuss the issues and history using camera and email history. As this was a very rare setup, Ron was able to access an EMS expert in the field to confirm the solution. One sunny day in, I am now only paying for standing charge and a few pence for spikes in grid consumption while battery catches up with house demand.

Ian · May 2026 Trustpilot

When my GivEnergy system had an issue, I was completely left without support and had honestly lost all hope. Thankfully, I searched online and found Ron, which completely turned things around. After sending him a message, he responded incredibly fast and called me to assure me that he would get the problem fixed. I really admire his dedicated, supportive nature and his determination to find a solution. With this kind of outstanding attitude and customer service, he has absolutely secured a future customer in me.

Sree · May 2026 Trustpilot

Ron want out of is way to help, nothing was to much. He was very thorough in what he did Very knowledgeable I would highly recommend Ron and his company He did a fantastic job for me. if you have any problems, he'll do his best to help you out and resolve your problem. I wouldn't hesitate to recommend them

Dennis Brown · May 2026 Trustpilot

Ron took me through a diagnostic to confirm my GivEnergy Inverter had a fault. A common one as it turns out with the AC Inverter. As GivEnergy is defunct there is no immediate fix, aside from sourcing 2nd hand replacement. It may be that a fix becomes available over the summer which would make a lot of GivEnergy customers happy (Again)

Tony Deacon · May 2026 Trustpilot

Contacted Ron with a problem and he sorted it out quickly with no problems at all. Very knowledgeable on anything solar/ batteries. I would recommend him to anyone

Phill · May 2026 Trustpilot

I've spoken to Ron a couple of times with issues with my Givenergy installation. Such a friendly knowledge guy very highly recommended. Thank you very much for resolving my issues

michael fairhurst · May 2026 Trustpilot

Contacted Solar Tech Support in desperation. After explaining the issues I had with my system a diagnosis was made and a solution proposed. Fantastic service, even contacted a manufacturer to arrange replacement parts for me. Great communications, explained all they were doing and what I had to do, clearly and precisly. Followed up to confirm all was ok. Excellent service.

Mr Machin · May 2026 Trustpilot

After GivEnergy went into liquidation, just my luck, my battery started playing up (internal board crashed). Contacted my installer - not interested! Found Solar tech support on a Google search. Sooo glad I found this company! Ron is extremely helpful and has plenty of experience. He soon confirmed what the fault was, and helped me to get my system up and running again. Now moved my GivEnergy account to Solar tech support, and will definitely use again if I have more issues. Unusual to find such a helpful company in these times, no morons reading scripts, just direct contact with the engineer.

Keith Ballard · Apr 2026 Trustpilot

Contacted Solar Tech Support when trying to understand what my Givenergy inverter problem might be and what might be my options. Received good/honest advise which backed up my thoughts.

Hugh Speirs · Apr 2026 Trustpilot

Ron is a super star. Two months ago my GivEnergy battery failed a firmware upgrade leaving it a brick. My installer couldn't/wouldn't fix it. GivEnergy couldn't/wouldn't fix it. Then they went into administration and all hope was lost. A flurry of emails later and Ron had diagnosed the fault (failed USB flash drive, something I'd suspected) and talked me through resolving it. Two months of nothing resolved in about 3 hours. It's great to work with someone who pays attention to the details, knows that they're doing (not just following a script) and gets stuff sorted without a fuss or up-charging.

Christopher · Apr 2026 Trustpilot

I can add to the list of customers who had already 'given up' on GivEnergy due to their appalling customer service, and that was before they went into administration (their Trustpilot reviews don't lie!). So you can imagine my desperation when, having changed my ISP and my Inverter, predictably, proving to be the only device that didn't connect automatically to my new network, I found zero prospect of any customer support with GivEnergy having called in the administrators just five days earlier! The salvation came from Solar Tech Support. My IT advisor stumbled across their web site and some very helpful tips for beleaguered GivEnergy customers, as well as an offer to provide direct assistance. Nothing ventured, I decided to drop them an E-Mail, with very low expectations based on my experience of GivEnergy customer support. Within an hour Ron had responded with some pin point advice, and after a few exchanges of E-Mails he had nailed the problem, enabling the combined efforts of my IT advisor and solar installer to resolve it and reconnect my Inverter. Thank you Solar Tech Support, and Ron in particular, for coming to the aid of a deserted and despondent GivEnergy customer. Expert, razor sharp advice and first class customer service, even though I wasn't officially a customer.

customer · Apr 2026 Trustpilot

This company are a rare gem, I had a very unusual problem following a failed firmware upgrade on my GivEnergy kit. I then found out GivEnergy were in administration and had dismissed all their support staff! None of the usual fixes to try and restore my inverter comms would work, and I looked everywhere, forums, GivEnergy youtube support videos - even AI couldn't figure it out. My installer was talking about huge sums for system replacements, and being vague / evasive about if they'd even install replacement GivEnergy inverter. Enter Solar Tech Support, reassuring and knowledgeable from the very start, I've learnt loads about my solar system though the friendly chat while my engineer worked as he diagnosed the problem and figured out a fix procedure that I've not found anywhere else - amazing . If you need solar system repairs - especially if you like me have been left high and dry by GivEnergy, I cannot recommend this company enough. Give them a call.

Andy Thomas · Apr 2026 Trustpilot

I sent a message on their website regarding a problem I have on my Givenergy system. Although not supplied by Ronald, I thought it was worth an email. Within the hour on a Saturday, he phoned and we discussed the problem. He logged in remotely and gave excellent advice. I'm too far away for his on-site help but he did diagnose the problem and was happy also to chat through my thoughts about an upcoming solar/battery install I'm planning. Great bloke.... if only he was nearer!

Philip · Apr 2026 Trustpilot

Ian · May 2026 Trustpilot

Sree · May 2026 Trustpilot

Dennis Brown · May 2026 Trustpilot

Tony Deacon · May 2026 Trustpilot

Contacted Ron with a problem and he sorted it out quickly with no problems at all. Very knowledgeable on anything solar/ batteries. I would recommend him to anyone

Phill · May 2026 Trustpilot

I've spoken to Ron a couple of times with issues with my Givenergy installation. Such a friendly knowledge guy very highly recommended. Thank you very much for resolving my issues

michael fairhurst · May 2026 Trustpilot

Mr Machin · May 2026 Trustpilot

Keith Ballard · Apr 2026 Trustpilot

Contacted Solar Tech Support when trying to understand what my Givenergy inverter problem might be and what might be my options. Received good/honest advise which backed up my thoughts.

Hugh Speirs · Apr 2026 Trustpilot

Christopher · Apr 2026 Trustpilot

customer · Apr 2026 Trustpilot

Andy Thomas · Apr 2026 Trustpilot

Philip · Apr 2026 Trustpilot

What's included

Fault Documentation

Remote access to download fault logs, error codes, generation data, and diagnostic information in the exact format manufacturers require for a claim.

Manufacturer Escalation

Direct contacts at GivEnergy, SolarEdge, Growatt, Sunsynk, and all other major brands. We escalate past front-line support to get the claim seen quickly.

Claim Letter & Evidence Pack

Professional claim letter with all supporting evidence formatted to manufacturer specs. Dramatically improves acceptance rates versus self-submitted claims.

Follow-Up Until Resolved

We don't submit and disappear. We track the claim, chase responses, and escalate further if needed until the claim is accepted, denied with clear reasons, or repaired.

Ideal for

Inverter or battery has failed within the warranty period but you're getting nowhere with manufacturer support

Your installer has gone bust and the manufacturer won't deal with you directly

Manufacturer is claiming warranty void due to "installer error" but you believe it's a product defect

You don't know where to start, what to send, or how to get through to someone with authority

How it works

Remote diagnostic confirms the fault

We remotely access your system to confirm the fault, capture error codes, download system logs, and document the failure in detail. This forms the evidence base for the claim — manufacturers need specific data in specific formats, and we know exactly what each brand requires.

Evidence pack compiled

Fault logs, error codes, generation history, and diagnostic data formatted exactly as your manufacturer requires. Professional claim letter included. Correctly formatted claims get accepted; poorly assembled ones get rejected or delayed indefinitely.

Direct escalation with manufacturer

We submit the claim directly to our contacts at the manufacturer's UK support team, bypassing front-line bottlenecks. We know who to call and what to say. This gets claims seen — and resolved — far faster than going through standard support channels.

We follow up until resolved

We track the claim, chase manufacturer responses, and escalate further if needed. You don't have to follow up or stress — we handle every stage. The claim ends when it's accepted, when repair parts ship, or when we get a clear denial with written reasons you can act on.

Why warranty claims fail without expert help

Manufacturers often make warranty claims unnecessarily difficult. These are the most common deflection tactics — and why most homeowners give up.

Front-line support bottlenecks

Phone lines are slow. Email responses take weeks. Dealer accounts get priority. Homeowners get stuck in queue.

"Installer-only" claim policies

Installer has gone bust or won't cooperate. Manufacturer says only installers can submit claims — which is rarely actually true.

Bogus "installer error" rejections

Manufacturer blames the installer to avoid warranty repair costs, even when the fault is clearly a product defect. This is worth challenging.

Wrong or missing documentation

Each manufacturer has its own evidence format. Most homeowners don't know what to send, which leads to repeated rejections and stalled claims.

We have worked with all 19 major brands and know exactly how to navigate each one. We bypass the bottlenecks, challenge the deflections, and get claims moving.

FAQ

Frequently asked

My installer has gone bust — am I still covered by the manufacturer warranty?

Usually yes. Manufacturer warranty is a product warranty — it covers the equipment itself, not the installer's workmanship or aftercare. As long as the system was installed correctly and registered at install, the warranty remains valid. Many manufacturers will wrongly claim you can't claim without your installer — we escalate past that and prove you can. If the system is registered and within the warranty period, we'll get the claim accepted.

The manufacturer says the warranty is void due to installer error — what can I do?

Don't accept that without question. Many manufacturers cite installer error to avoid warranty work — even when the underlying fault is clearly a product defect. We review the system logs and fault evidence to determine whether installer error actually caused the failure, or whether it's a product issue that should be covered. If it's a product defect, we'll argue the case properly. If it is installer error, we'll tell you clearly and discuss repair costs instead.

My inverter is 4 years old — is it likely still under warranty?

Most inverters have 5–10 year manufacturer warranty. Batteries vary — typically 5–10 years depending on brand. The critical question is whether the system was properly registered with the manufacturer at installation. We check registration status directly with the manufacturer, confirm the warranty period, and if you're within it, push the claim through our direct contacts. If you're out of warranty, we'll confirm that clearly and suggest the most cost-effective repair route.

What brands do you support warranty claims for?

All 19 major brands: GivEnergy, Sunsynk, SolarEdge, Growatt, Solis, Enphase, Fronius, Fox ESS, Huawei, Tesla Powerwall, AlphaESS, Sigenergy, Duracell Energy, SolaX, Pylontech, Sofar Solar, Hanchu, Lux/LuxPowerTek, and Dyness. We have established escalation contacts with UK support teams at each brand — which is what gets claims accepted instead of stalled.

What if the claim is denied? Do I get a refund?

The free remote diagnostic covers all the assessment work — fault identification, the evidence pack, the escalation, and the follow-up — regardless of outcome. If a manufacturer denies the claim, we'll push for written reasons and escalate further if the denial isn't justified. If the claim is ultimately denied for legitimate reasons (out of warranty, confirmed installer error), we'll give you a clear picture of the situation so you can decide your next step, whether that's repair, legal action, or something else.

Warranty claim

Warranty stuck? We'll get it moving.

£75 to handle the entire claim — diagnostic evidence, claim pack, direct manufacturer escalation, and follow-up until resolved. No chasing manufacturers on hold. No guessing what evidence to send.

Handles all major manufacturer warranty processes
Diagnostic evidence included — not just a letter
Follow-up until resolved — not just submitted

Call 07944 877 329 Book free diagnostic