What are the default login credentials for the GivEnergy dongle configuration page?

The default username and password are both admin. Navigate to http://10.10.100.254 while connected to the dongle's WiFi hotspot and enter these when prompted. If your installer has changed the credentials and you don't know them, you will need to factory reset the dongle by pressing and holding the reset button on the underside for 15 seconds. Wait 30 minutes for the full reset to complete before attempting setup again.

Does the GivEnergy WiFi dongle work on 5GHz networks?

No. All GivEnergy WiFi dongles only connect to 2.4GHz networks. If you have a dual-band router, you will need to either disable the 5GHz frequency on your router, or create a separate 2.4GHz SSID for the dongle to connect to. If you are unsure how to do this, contact your internet provider.

My GivEnergy portal stopped working after I changed my router — what do I do?

The easiest fix is to temporarily rename your new router's WiFi to match your old router's SSID and password exactly — the dongle will reconnect automatically without any reconfiguration. Alternatively, connect to the dongle's hotspot (named after its serial number), log into 10.10.100.254 with admin/admin, and re-enter your new WiFi credentials following the setup steps.

What signal strength does the GivEnergy dongle need?

Signal strength (RSSI) should be at least 60% for a reliable connection. You can see RSSI values in the Site Survey list in STA Interface Setting at http://10.10.100.254. If signal is below 60%, a WiFi extender positioned midway between the router and the inverter is recommended. The extender's SSID should have a different name from the main router network — for example add _EXT to the end of the name.

Setup guide · GivEnergy WiFi dongle

GivEnergy WiFi Setup — Dongle Configuration Guide

How to connect the GivEnergy WiFi dongle to your home network for the first time, reconnect it after a router or password change, fix 5GHz and signal issues, and reset the dongle if needed. Covers both USB dongle (WE/WF/WO/WZ serial) and built-in WiFi (WG/WH/WJ/WK serial) models.

Book setup support GivEnergy setup hub

Step-by-step configuration at 10.10.100.254
2.4GHz only — 5GHz fix included
Reset, router change, signal troubleshooting

Dongle connected but portal still offline?

If the dongle LED is solid and your home WiFi credentials are saved, but the portal still shows no data — the cause may be upstream: dongle hardware, firmware, cloud outage, or port 7654. The portal offline guide covers all of these.

GivEnergy portal offline guide Book a remote diagnostic — from £75

Not affiliated with GivEnergy Ltd. Independent diagnostic support.

5.0

13 Trustpilot reviews

Trustpilot Google

I have a GivEnergy system consisting of two batteries, two inverters and a controlling EMS (Energy Management System) which has not worked since Nov 2025. After six months I discovered Solar Tech Support, reached out to them and Ron phoned me back – how often do you get that service? Could not be more helpful – worked directly with me over the phone, outside what I would call normal working hours. Lucid explanations and we were able to discuss the issues and history using camera and email history. As this was a very rare setup, Ron was able to access an EMS expert in the field to confirm the solution. One sunny day in, I am now only paying for standing charge and a few pence for spikes in grid consumption while battery catches up with house demand.

Ian · May 2026 Trustpilot

When my GivEnergy system had an issue, I was completely left without support and had honestly lost all hope. Thankfully, I searched online and found Ron, which completely turned things around. After sending him a message, he responded incredibly fast and called me to assure me that he would get the problem fixed. I really admire his dedicated, supportive nature and his determination to find a solution. With this kind of outstanding attitude and customer service, he has absolutely secured a future customer in me.

Sree · May 2026 Trustpilot

Ron want out of is way to help, nothing was to much. He was very thorough in what he did Very knowledgeable I would highly recommend Ron and his company He did a fantastic job for me. if you have any problems, he'll do his best to help you out and resolve your problem. I wouldn't hesitate to recommend them

Dennis Brown · May 2026 Trustpilot

Ron took me through a diagnostic to confirm my GivEnergy Inverter had a fault. A common one as it turns out with the AC Inverter. As GivEnergy is defunct there is no immediate fix, aside from sourcing 2nd hand replacement. It may be that a fix becomes available over the summer which would make a lot of GivEnergy customers happy (Again)

Tony Deacon · May 2026 Trustpilot

Contacted Ron with a problem and he sorted it out quickly with no problems at all. Very knowledgeable on anything solar/ batteries. I would recommend him to anyone

Phill · May 2026 Trustpilot

I've spoken to Ron a couple of times with issues with my Givenergy installation. Such a friendly knowledge guy very highly recommended. Thank you very much for resolving my issues

michael fairhurst · May 2026 Trustpilot

Contacted Solar Tech Support in desperation. After explaining the issues I had with my system a diagnosis was made and a solution proposed. Fantastic service, even contacted a manufacturer to arrange replacement parts for me. Great communications, explained all they were doing and what I had to do, clearly and precisly. Followed up to confirm all was ok. Excellent service.

Mr Machin · May 2026 Trustpilot

After GivEnergy went into liquidation, just my luck, my battery started playing up (internal board crashed). Contacted my installer - not interested! Found Solar tech support on a Google search. Sooo glad I found this company! Ron is extremely helpful and has plenty of experience. He soon confirmed what the fault was, and helped me to get my system up and running again. Now moved my GivEnergy account to Solar tech support, and will definitely use again if I have more issues. Unusual to find such a helpful company in these times, no morons reading scripts, just direct contact with the engineer.

Keith Ballard · Apr 2026 Trustpilot

Contacted Solar Tech Support when trying to understand what my Givenergy inverter problem might be and what might be my options. Received good/honest advise which backed up my thoughts.

Hugh Speirs · Apr 2026 Trustpilot

Ron is a super star. Two months ago my GivEnergy battery failed a firmware upgrade leaving it a brick. My installer couldn't/wouldn't fix it. GivEnergy couldn't/wouldn't fix it. Then they went into administration and all hope was lost. A flurry of emails later and Ron had diagnosed the fault (failed USB flash drive, something I'd suspected) and talked me through resolving it. Two months of nothing resolved in about 3 hours. It's great to work with someone who pays attention to the details, knows that they're doing (not just following a script) and gets stuff sorted without a fuss or up-charging.

Christopher · Apr 2026 Trustpilot

I can add to the list of customers who had already 'given up' on GivEnergy due to their appalling customer service, and that was before they went into administration (their Trustpilot reviews don't lie!). So you can imagine my desperation when, having changed my ISP and my Inverter, predictably, proving to be the only device that didn't connect automatically to my new network, I found zero prospect of any customer support with GivEnergy having called in the administrators just five days earlier! The salvation came from Solar Tech Support. My IT advisor stumbled across their web site and some very helpful tips for beleaguered GivEnergy customers, as well as an offer to provide direct assistance. Nothing ventured, I decided to drop them an E-Mail, with very low expectations based on my experience of GivEnergy customer support. Within an hour Ron had responded with some pin point advice, and after a few exchanges of E-Mails he had nailed the problem, enabling the combined efforts of my IT advisor and solar installer to resolve it and reconnect my Inverter. Thank you Solar Tech Support, and Ron in particular, for coming to the aid of a deserted and despondent GivEnergy customer. Expert, razor sharp advice and first class customer service, even though I wasn't officially a customer.

customer · Apr 2026 Trustpilot

This company are a rare gem, I had a very unusual problem following a failed firmware upgrade on my GivEnergy kit. I then found out GivEnergy were in administration and had dismissed all their support staff! None of the usual fixes to try and restore my inverter comms would work, and I looked everywhere, forums, GivEnergy youtube support videos - even AI couldn't figure it out. My installer was talking about huge sums for system replacements, and being vague / evasive about if they'd even install replacement GivEnergy inverter. Enter Solar Tech Support, reassuring and knowledgeable from the very start, I've learnt loads about my solar system though the friendly chat while my engineer worked as he diagnosed the problem and figured out a fix procedure that I've not found anywhere else - amazing . If you need solar system repairs - especially if you like me have been left high and dry by GivEnergy, I cannot recommend this company enough. Give them a call.

Andy Thomas · Apr 2026 Trustpilot

I sent a message on their website regarding a problem I have on my Givenergy system. Although not supplied by Ronald, I thought it was worth an email. Within the hour on a Saturday, he phoned and we discussed the problem. He logged in remotely and gave excellent advice. I'm too far away for his on-site help but he did diagnose the problem and was happy also to chat through my thoughts about an upcoming solar/battery install I'm planning. Great bloke.... if only he was nearer!

Philip · Apr 2026 Trustpilot

Ian · May 2026 Trustpilot

Sree · May 2026 Trustpilot

Dennis Brown · May 2026 Trustpilot

Tony Deacon · May 2026 Trustpilot

Contacted Ron with a problem and he sorted it out quickly with no problems at all. Very knowledgeable on anything solar/ batteries. I would recommend him to anyone

Phill · May 2026 Trustpilot

I've spoken to Ron a couple of times with issues with my Givenergy installation. Such a friendly knowledge guy very highly recommended. Thank you very much for resolving my issues

michael fairhurst · May 2026 Trustpilot

Mr Machin · May 2026 Trustpilot

Keith Ballard · Apr 2026 Trustpilot

Contacted Solar Tech Support when trying to understand what my Givenergy inverter problem might be and what might be my options. Received good/honest advise which backed up my thoughts.

Hugh Speirs · Apr 2026 Trustpilot

Christopher · Apr 2026 Trustpilot

customer · Apr 2026 Trustpilot

Andy Thomas · Apr 2026 Trustpilot

Philip · Apr 2026 Trustpilot

All setup guides WiFi setup WiFi dongle Portal guide Monitoring setup Firmware update Portal offline Battery not charging Firmware issue CT clamp Fault codes →

Know your hardware

Hardware types

Which GivEnergy WiFi hardware do you have?

GivEnergy uses different WiFi communication methods depending on the inverter model. Check your serial number prefix to identify which type you have — the setup steps are the same, but the menu layout differs slightly between the WF/WO and WZ dongle variants.

USB WiFi dongle

Serial: WE, WF, WO, or WZ

A USB stick that plugs into the port on the underside of the inverter. The most common type on UK residential GivEnergy installations. Applies to AC coupled inverters and Gen 1 hybrid inverters. Serial prefix WE is an older variant also in this category.

Flashing LED = connecting

Solid LED = connected

Must be screwed in on both sides

Built-in WiFi

Serial: WG, WH, WJ, or WK

Internal WiFi built into the inverter itself. Found in Gen 2 (WG), Gen 3 (WH), All-in-One (WJ), and Giv-Gateway (WK). Accessed the same way — 10.10.100.254 — but requires dipswitches set to WiFi mode inside the bottom cover.

Dipswitch must be set to WiFi mode

Same setup process as USB dongle

Gen 3 reset: contact GivEnergy support first

Using LAN? Still secure the internal WiFi — see note below

4G dongle

Has a SIM card slot

The 4G dongle looks similar to the WiFi dongle but has a SIM card slot visible inside the blue rubber cap, rather than a reset button. It does not require WiFi setup — it communicates via mobile data. This guide does not apply.

No WiFi setup required

Requires active SIM with data plan

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USB dongle physical installation: The USB plug has 4 pins — the two outer pins are power (longer) and the two inner pins are data (shorter). The dongle must be screwed into the bottom of the inverter on both sides to make a secure data connection. A loose dongle will power up (LED lit) but fail to transmit data.

⚠

Using LAN (wired ethernet) instead of WiFi? If you are connecting the inverter via LAN cable, you still need to secure the internal WiFi dongle. Without a password set, the dongle's access point remains open and broadcasts to anyone nearby — leaving your network vulnerable. Follow steps 6 and 7 of the setup process below to set WPA2-PSK and a password on the AP interface, even if you are not using WiFi as your primary connection method.

Step-by-step setup

First-time setup

Connecting the GivEnergy dongle to your home WiFi

On first power-up, the dongle broadcasts its own WiFi hotspot named after its serial number. You connect to this hotspot, configure the dongle via a browser at 10.10.100.254, then restart it so it joins your home network.

Connect to the dongle's WiFi hotspot

Open WiFi settings on your phone or laptop. You should see a network named after the dongle's serial number — for example WG2049G011. Select it and click Connect (tick "Connect automatically" if shown). If prompted for a password, try your inverter serial number.

Only one device at a time: The dongle only allows one device to connect to its hotspot at once. If another device is connected, disconnect it first. Also ensure you are close to the inverter — signal from the dongle's hotspot is short-range.

Log into the dongle at 10.10.100.254

While connected to the dongle's hotspot, open Google Chrome (recommended) and type 10.10.100.254 in the address bar. When prompted for login credentials, enter:

Username:admin

Password:admin

If admin/admin doesn't work: Your installer may have changed the credentials. Try your inverter serial number as the password. If that fails, a factory reset is required — see the reset section below.

Select Mode Selection → STA Mode → Apply

In the left-hand menu, click Mode Selection. You will see two options: AP Mode (Access Point) and STA Mode (Station Mode). Select STA Mode and click Apply. This tells the dongle it should connect to your home network rather than act as a hotspot.

Search for your home WiFi network

Click STA Interface Setting in the menu. Click the Search button to scan for nearby networks. A list of available WiFi networks appears with their RSSI signal strength shown as a percentage. Check that your home network shows at least 60% RSSI — if lower, see the signal strength section before proceeding.

Network not appearing? Click Refresh. If it still doesn't appear, restart your internet router and search again. You can also manually type your network name (SSID) directly into the network name field if the scan doesn't find it.

Select your network and enter the password

Select your home WiFi network from the scan list. In the Pass Phrase field, enter your WiFi password. Passwords are case sensitive — check for capital letters. Click Apply.

Secure the dongle's own access point

Click AP Interface Setting. Under Security Mode, select WPA2-PSK. Choose a password for the dongle's own hotspot — GivEnergy recommends using the inverter serial number. Click Apply. This prevents others from accessing the dongle's configuration interface.

WZ serial dongles: The menu labels and button names are slightly different — you'll see AP Setting instead of AP Interface Setting, you select WPA2-PSK under Select Channel, and you click Save instead of Apply throughout. The process is otherwise the same.

Restart the dongle

Click Device Management in the menu. Click Restart. The screen will show "Rebooting" and appear to hang — this is normal. The restart takes up to 10 minutes. After restarting, the dongle leaves AP mode and connects to your home WiFi network. Your device will lose its connection to the dongle's hotspot — reconnect your device to your home WiFi and check the portal after 15 minutes.

✓

How to confirm the setup worked: The dongle LED should be solid (not flashing) once connected. Log into givenergy.cloud and check whether live data with recent timestamps is appearing in your dashboard. Data packets should appear within 10–15 minutes of a successful connection.

Router change

Portal went offline after changing your router or WiFi password

Changing your router, WiFi name, or password instantly breaks the dongle's connection — it still has the old credentials. The quickest fix is the SSID rename trick. The full reconfiguration is also straightforward.

Quickest fix — rename your new router

If you have just changed your router, temporarily set your new router's WiFi name and password to match your old router exactly. The dongle will reconnect automatically within a few minutes — no reconfiguration needed. You can then change the router name/password and update the dongle at a convenient time.

This is the fastest option and works well if you still remember your old WiFi credentials.

Full reconfiguration

Wait for the dongle to revert to AP (hotspot) mode — it will do so after failing to connect to the saved network. Power cycle the inverter (AC isolator off for 60 seconds) to speed this up. Once the dongle's hotspot reappears in your WiFi list, follow the full setup steps above with your new network name and password.

If the hotspot doesn't reappear, try the power cycle again — AC isolator off for 60 seconds, then back on.

5GHz and dual band

2.4GHz only

All GivEnergy dongles connect to 2.4GHz only — not 5GHz

This is the most common cause of intermittent portal connectivity and failed setup on modern routers. If you have a dual-band router broadcasting both 2.4GHz and 5GHz, you must either disable the 5GHz frequency or give the two bands different network names — otherwise the dongle will attempt to connect to 5GHz and fail.

The symptom

Connects briefly then drops

You successfully configure the dongle, it appears to connect, portal data appears briefly — then goes offline within minutes or hours. Power cycling fixes it temporarily. This is the classic sign of a dual-band router assigning the dongle to 5GHz after initial connection. Most modern Sky, Virgin, and BT hubs broadcast a single SSID for both bands and will cause this problem.

Fix — option 1

Disable 5GHz on your router

Log into your router admin panel and disable the 5GHz frequency entirely. This is the definitive fix recommended by GivEnergy. If you are unsure how to do this on your specific router, contact your internet provider — most ISPs will walk you through it. Your 2.4GHz network remains active and all devices will connect to it.

Fix — option 2

Give the bands separate names

In your router settings, give the 2.4GHz and 5GHz networks different SSIDs — for example MyWiFi (2.4GHz) and MyWiFi-5G (5GHz). Connect the GivEnergy dongle to the 2.4GHz name. Your other devices can connect to either band. This avoids disabling 5GHz for the rest of your home.

WiFi extender note

Use a different SSID on the extender

If you use a WiFi extender for the dongle, the extender's SSID should be a different name from your main network — for example add _EXT to the end. This prevents devices from switching between the main router and extender unpredictably, and gives you a dedicated 2.4GHz-only network to connect the dongle to.

Signal strength

RSSI & range

Minimum signal strength and WiFi extender guidance

Signal strength (RSSI) should be at least 60% for connection — GivEnergy's own troubleshooting guide recommends ≥70% for stable, reliable operation. You can check the RSSI the dongle sees directly from its configuration interface — look at the percentage shown next to your network in the STA Interface Setting site survey. Also note: the dongle requires WPA2 security — WPA3-only networks are not compatible.

Checking signal

Connect to the dongle's hotspot, go to 10.10.100.254 → STA Interface Setting → Search. The site survey table shows each nearby network with an RSSI percentage. Your home network should show 70% or above for reliable connectivity (minimum 60%).

Anything below 60% is likely to cause intermittent drops, stale data in the portal, or setup failure. Between 60–70% may work but expect occasional outages.

Adding a WiFi extender

→Position the extender approximately midway between the router and the inverter — not right next to either.

→Give the extender a different SSID from the main router (e.g. add _EXT). Connect the dongle to the extender's SSID.

→Ensure the extender broadcasts 2.4GHz with WPA2 security — or disable its 5GHz band and confirm WPA3 is not the only security mode.

→For inverters in detached garages, a powerline (HomePlug) adapter with a WiFi access point at the inverter end is the most reliable long-term solution.

⚠

Mesh WiFi systems — common compatibility issue. Most mesh networks (BT Whole Home, Google Nest WiFi, Eero, Ubiquiti, etc.) use band-steering to push devices to 5GHz automatically. The GivEnergy dongle only connects to 2.4GHz, so it is often refused or silently dropped. If you have a mesh system, create a dedicated 2.4GHz SSID in the mesh management app and connect the dongle to that specific network. Alternatively, connect the dongle to a router port directly via an access point rather than relying on the mesh backhaul.

📡

Full guide

GivEnergy WiFi dongle — full troubleshooting guide

All LED patterns explained, RSSI requirements, WPA2/WPA3 compatibility, the complete reset procedure, and AECC dongle specifics.

Read the dongle guide →

Factory reset

Reset

How to factory reset the GivEnergy WiFi dongle

A factory reset is required if you can't access the dongle configuration (unknown credentials, or the hotspot is not visible) and the SSID rename workaround hasn't resolved it.

Locate the reset button

Remove the small blue rubber cap from the base of the USB dongle. Inside you will see the reset button — a small recessed button next to the USB connector. For built-in WiFi models (Gen 2/Gen 3), the reset button or reset procedure is described in the inverter installation manual. Note: If you have a Gen 3 inverter, contact GivEnergy support before resetting the built-in WiFi.

Hold the reset button for 15 seconds

While the dongle is powered (plugged into the inverter with the AC isolator on), press and hold the reset button for 15 seconds. A pin or straightened paperclip is usually needed to reach the button. The dongle LED will react during the process.

Wait 20 minutes for the full reset

The reset process takes between 5 and 45 minutes — wait at least 20 minutes before attempting to reconnect. If after 20 minutes the dongle's hotspot has not reappeared in your WiFi list, repeat the 15-second button hold. Do not power cycle the dongle during the reset process.

After a full reset, the dongle returns to factory defaults with username/password: admin / admin and no WiFi credentials stored. Follow the full setup steps above from step 1.

Related GivEnergy pages

📡

WiFi dongle guide

LED meanings, RSSI requirements, reset procedure, and AECC model specifics.

🖥️

Portal guide

How to navigate and use the GivEnergy cloud portal once connected.

🔌

Portal offline

WiFi connected but portal still shows no data — all causes and fixes.

⚙️

All setup guides

All GivEnergy setup guides — WiFi, monitoring, portal, firmware and more.

FAQ

GivEnergy WiFi setup questions

What are the default login credentials for the dongle configuration page?

Username: admin — Password: admin. These are the GivEnergy factory defaults. If your installer changed them and you don't know the credentials, try your inverter serial number as the password first. If that doesn't work, a factory reset is the only way to regain access — press and hold the reset button for 15 seconds and wait 20 minutes for the reset to complete.

Does the GivEnergy dongle work on 5GHz networks?

No — all GivEnergy WiFi dongles connect to 2.4GHz only. If you have a dual-band router, you need to either disable the 5GHz frequency, or give the 2.4GHz and 5GHz bands different names so the dongle can be pointed at the 2.4GHz network specifically. If you're unsure how to do this on your router, contact your internet provider.

My portal went offline after changing my router — what do I do?

Quickest fix: temporarily set your new router's WiFi name and password to match your old router — the dongle will reconnect automatically. If that isn't possible, wait for the dongle hotspot to reappear in your WiFi list (or power cycle the inverter to speed this up), then follow the setup steps above with your new credentials. The full configuration process takes about 10 minutes.

What signal strength does the dongle need, and how do I check it?

At least 60% RSSI. To check: connect to the dongle's hotspot, navigate to 10.10.100.254 → STA Interface Setting → Search. The site survey table shows each network with its RSSI value. If your network is below 60%, a WiFi extender positioned midway between the router and inverter is usually the fix. The extender's SSID should be a different name from the main router — for example add _EXT to the end.

My phone or laptop keeps disconnecting from the dongle's hotspot during setup — why?

This usually happens because your device is switching back to a remembered home WiFi network or using mobile data. Fix: go to your WiFi settings and forget all other networks, then turn off mobile data on your phone before connecting to the dongle hotspot. Also ensure you are standing close to the inverter — the dongle's hotspot has a short range. Remember: only one device can be connected to the dongle hotspot at any time, so disconnect any other devices first.

The dongle LED is solid but the portal is still offline — why?

A solid LED means the dongle is connected to your home WiFi, but data may still not be reaching GivEnergy's servers. The most likely causes are: port 7654 is blocked by your router or firewall (the dongle communicates on TCP port 7654 — contact your internet provider if you're unsure); a GivEnergy cloud outage (check givenergy.cloud directly); or a firmware issue. See the GivEnergy portal offline guide linked below for a full diagnostic covering all causes.

Still not connecting?

WiFi configured but portal still offline?

If you've followed the setup steps and the portal is still showing no data, the problem may be upstream — cloud-side, firmware, or a port block. Share what you're seeing and we'll identify the cause without a site visit.

Not affiliated with GivEnergy Ltd
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Written report with cause and recommended action

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